Requesting a return
Submit your request within 7 days of the order being marked delivered, using Returns & refunds in your account. Select only the items and quantities you want to return. Available reasons include a wrong product, damage, an item that differs from its description, a size or fit issue, and another clearly explained reason. A request is subject to review; submitting it does not automatically approve a return.
Evidence and item condition
Clear photos of the product and packaging are required for every request. A continuous, unedited video recorded from before opening the sealed parcel is mandatory for damaged, torn, cut or broken product claims. Show the shipping label, packaging, products and damage. Keep the original packaging, labels and accessories, and avoid further use or damage while your case is reviewed.
Approval, collection and inspection
Our team may approve or reject a request after reviewing its details and evidence. Follow the approved instructions before handing over items; do not send an unapproved return. Your account shows return requested, approved, picked up, received and inspected, refund pending and refund completed stages, or a rejection with an explanation. Contact support if you believe information has been missed.
Refund arrangements
After receipt and inspection, our team records an approved refund amount and payment method for eligible returned items. The amount reflects what was paid for those items after discounts; the recorded refund may also include approved delivery charges and cannot exceed the order total. Bank transfer, Easypaisa or JazzCash may be arranged for a Cash on Delivery refund. Processing depends on review and the payment provider; there is no automatic refund on submission. Refund status and payment reference are recorded in your account.
